Frequently Asked Questions
Everything you need to know about upgrading your living space with VIGO.
What is the standard shipping time for furniture and decor?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners to ensure your items reach you in perfect condition.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture and final sale items are not eligible for return.
Do VIGO products come with a warranty?
Yes, all VIGO home products include a 1-year limited warranty covering manufacturing defects in materials and workmanship. Specific high-end collections may offer extended coverage.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to our logistics portal to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.
Are your materials sustainably sourced?
At VIGO, we prioritize sustainability. Over 80% of our wood products are FSC-certified, and we use eco-friendly finishes and recycled packaging materials whenever possible.